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At Real Pro Auto Service, we take pride in offering the best customer experience to Grand Rapids, MI, Wyoming, MI and Saranac, MI. We strive to provide our customers with the best experience possible each visit.
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We moved to our current home less than 2 years ago and were still looking for a reliable mechanic for our vehicles. When I found my A/C inoperable a couple weeks ago, I asked some trusted friends for a recommendation. They said "Scottie's has always done good by us!" The friendly, efficient customer service of the office staff was great and the follow-up after the repair was an unexpected but pleasant surprise. The cost was steep, but I felt reasonable, considering what had to be replaced. I just know that the dealership in town would have charged me a lot more and taken a lot longer to get done. Scottie's can expect us to be repeat customers.
I am very pleased with the great customer service and quality work Dave and the techs provide at RealPro. Thanks so much!
Business reply to this review:
Thank you Laura. We truly appreciate the opportunity to earn your trust! So glad to be able to take care of you.
Recently switched to Real Pro Auto after using a different shop for about a decade. Real Pro is AAA recommended, so I wanted to give it a try. Couldn't have been happier, wish I had switched sooner! They list out in clear terms what the car needs / should have done. A pleasure to work with, and I will be using them for all my future auto repairs. Thank you!
Thanks Thomas. We appreciate the great review and we are grateful to have had the opportunity to EARN your trust!
Wonderful customer service! This was the second time that I had my Land Rover worked on by Real Pro. Vince and John took great care of me and will continue to use them for future auto needs.
Thank you Jen. We appreciate you and appreciate the great review. Have a great day!
I just want to say that I appreciate Steve and Jay. Steve is always friendly and welcoming and has great customer service skills. Jay is personable and truest wants a relationship with his customers. Our little town are lucky to have them both. Thanks guys!
Thank You Michelle. We are all about long term customer relationships.