At Real Pro Auto Service, we take pride in offering the best customer experience to Grand Rapids, MI, Wyoming, MI and Saranac, MI. We strive to provide our customers with the best experience possible each visit.
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Inspections are done and issues are "ranked" per priority. No pressure. Honest feedback is given. They are always happy to explain in detail what needs to be done. We take our 3 cars here to be serviced and have told many others about it. Recently have found out that this is the place to buy tires as well. Discount Tire couldn't touch them.
Business reply to this review:
Thank you Steve. We appreciate your comments.
I can't say enough good things about my many years of experience with Real Pro. They are experts in customer service and make the dealership that I have to interact with look pitiful! I am always received with friendly, timely service. I never feel that I am being taken advantage of, but really trust their advice, and the cost is reasonable. In this era, it is so refreshing to have excellent customer service every time, and it is a pleasure to take my business there.
Thank you Robyn. Our main focus is always our customers best interest. We appreciate you!
Jay and Steve are always able to squeeze me in when I am around Saranac. I moved out of town, but continue to make the drive for the great service I get there. Thank you guys.
Thanks Jeff. We really appreciate you taking the time to come all the way to us for service!
I was very impressed by the way the shop was run, the employees are very professional and helpful in figuring out just what your auto needs....I wish I had come across this repair shop years ago would have saved me a lot of headaches....Will go there for all my repairs and oil changes from now on.....and will tell everyone about our experience and that is your best advertising...thank you agin
Thanks so much Larry. We always look forward to finding a way to take care of our customers.We appreciate you giving us the opportunity to earn your trust.
I gave real pro a list of things that I wanted them to check and a possible transmission issue. They could have very well taken advantage of me and told me there was more wrong with it then there was, but they didn't. They were reasonable, fast and courteous. Thanks guys!
Thank you Amanda! That is exactly what we are all about. We do our best to get the information to our customers so they can make the decisions that work best for them. We truly appreciate you giving us the chance to earn your trust.